FAQ and troubleshooting

Table of Contents

Tech & account

The game won't start and says “vulkan-1.dll is missing”.

Install the latest graphics card drivers and restart the game.

The launcher says “Missing a Game Package”.

That usually means something isn’t right with the purchase or the account view. Take another look at your account on the RSI website under My Hangar, or wait a few minutes for the order to go through.

You’ll find more about the launcher on the installation page.

What is a character repair?

If you run into a stubborn bug you can’t solve in-game and even a restart doesn’t help, you may need to reset your character. Your character is deleted and recreated from the game data. Your items and money are kept, and you spawn at your starting location.

How do I do a character repair?

Log in on the website and go to “Account Dashboard / Settings / Character Repair”, or just follow this link. Click “Request repair” there, give a reason for your request and click “Submit”.

How do I delete the USER folder?

After updates or with stubborn bugs, you may need to delete the USER folder. This folder is in your installation directory, usually under

C:\Program Files\Roberts Space Industries\StarCitizen\LIVE\USER\

You can delete the entire USER folder. It gets recreated the next time you start the game. However, you’ll lose all your settings and keybindings.

In the game

I can't turn on cruise control with L-Alt + C.

That only works when coupled mode is active. Press C and try again.

I bought a ship skin (or FPS gear) in the Pledge Store, but I can't apply it.

Purchased items are delivered to your starting location. Fly back there and try again. You’ll also find weapons and armor in the inventory there.

I want to modify my ship in the mobiGlas, but it shows a red lock next to the ship's name.

You can only edit ships that are stored locally.

If the ship is in the hangar, you first have to store it with “Store” at the ASOP terminal.

If it was destroyed or is somewhere else, you can get it at the ASOP terminal with “Claim” and edit it after the waiting time.

If you’ve never used the ship before, you first have to click “Deliver” at the ASOP terminal, but not “Retrieve”.

Now it should work in the mobiGlas.

My ship won't take off.

Check whether the ship is powered on. You can tell by whether the HUD is there. Press U if it isn’t. If the HUD is there, check whether the engines are on. The default key for that is I.

My ship is too slow when I'm not boosting.

Maybe your landing gear is still down? Press N to retract and extend it.

My character can't eat or drink.

That only works without a helmet. Take it off with L-Alt + H, only if the atmosphere allows it, of course. If you’re already holding the bottle in your hand while doing so, you’ll drop it.

Got more questions or problems? Please send them to me via the contact form.